FREQUENTLY ASKED QUESTIONS

FAQ

In order to access your dining plan, you will need to obtain a temporary Griz Card from the Griz
Card Center on the first floor of the University Center. To prevent unauthorized use, please
report your missing Griz Card immediately. Report your lost Griz Card online 24 hours a day
at Lost Griz Card, or call (406) 243-6943 during business hours. Once you report your Griz Card
as missing, it is deactivated to prevent unauthorized use of your privileges including door
access, dining plans, Bear Bucks, ticket pickup and UMoney accounts. You are responsible for
any activity associated with your Griz Card prior to reporting it lost or stolen.

Anyone with an active Griz Card (students, faculty, staff, affiliates, retirees, and alumni) can purchase our residential dining plans or one of our new tiered commuter plans. You can also activate a Bear Bucks account and deposit online for added convenience. For more information on these options, please stop by the Campus Dining Main Office in The Lodge Dining Center, call the Guest Experience Manager at (406) 243-6325 or email the office at angila.kress@mso.umt.edu

It is a University of Montana policy that all students living on campus must purchase a
residential dining plan. The City Fire Marshal does not allow cooking within the residence halls
and on-campus housing is not designed to safely accommodate cooking or food preparation of
any kind.

Your cell phone mobile credentials or Griz Card is the only way to access your dining plan and
Bear Bucks account. The mobile credentials or Griz Card must be presented when purchasing
food.

Campus Dining accommodates most medical dietary restrictions. The services of our registered
dietitian are provided as part of your dining plan. Our dietitian will assist you in identifying which
foods within Campus Dining operations will meet your specific dietary needs. All students living
in a residence hall must, per university policy, purchase a residential dining plan.

The Maroon 7- Day Plan swipes can be used for unlimited entries into The Lodge Dining Center
7 days per week and include $300 in Bear Bucks to spend in our other retail locations. The
Silver 5-Day Plan swipes can be used for unlimited entries into The Lodge Dining Center
Monday-Friday and include $100 in Bear Bucks to spend in our other retail locations. The
Commuter Plan swipes can be used for entry into The Lodge Dining Center anytime during
operating hours. Bear Bucks can be used at any of our operations anytime during operating
hours.

Residential dining plans include five guest meal entries into The Lodge Dining Center per
semester. Additional guest entries will be deducted from your residential dining plan or your
Bear Bucks at the discounted Bear Bucks price, provided you accompany them into The Lodge
Dining Center. When hosting a guest at a retail operation, standard retail pricing applies.

You cannot allow anyone else to use your mobile credentials or Griz Card. Our cashiers will
confiscate any card being used by someone other than the pictured cardholder.

If you move off-campus, you may cancel your residential dining plan and receive a prorated
refund, on or before the 42nd day of the semester. Your residential dining plan will remain in
effect until Campus Dining receives a confirmation email from UM Housing. A signed Check-Out
Authorization Form will be emailed to Campus Dining Main Office, at which point your dining
plan will become inactive. Once official notification is received, the refund, if applicable, will be
processed and posted to your student account.
One residential dining plan change is allowed on or before the 42nd day of the semester. If the
plan change generates a refund, the refund will be credited to your student account. If the plan
change generates an additional charge, your student account will be debited the additional
amount.

Refund dates and refund amounts
Refund Date % of Room & Board Refunded
On or before the 7th day 100% 
On or before the 14th day 85%
On or before the 21st day 80%
On or before the 28th day 70%
On or before the 35th day 50%
On or before the 42nd day 25%
On or after the 43rd day 0%

Residential dining plan changes can be made any time on or before the 42nd day of the
semester. To change your residential dining plan, email the Guest Experience Manager at
angila.kress@mso.umt.edu and include your full name, student ID number (it starts with 790),
phone number and dining plan selection. Verbal or in person requests will not be considered
valid. If you have questions, please feel free to contact the Campus Dining Main Office at
(406) 243-6325 or stop by The Lodge Dining Center #101.

All Bear Bucks rollover from semester to semester and year to year. Bear Bucks can become
dormant if they are unused for more than one calendar year. You will receive a reminder email
after 9 months of inactivity instructing you to use the funds or make a deposit to keep the funds
active. After 12 months of inactivity, you will receive an email informing you that the funds are
subject to the State of Montana Unclaimed Property Act and have been automatically removed.

If you run out of Commuter Plan swipes or Bear Bucks at the register, you can simply use a
debit or credit card and pay the retail entry price for that mealtime.

Commuter Plan swipes can be purchased at any time during the semester in tiers of 25, 50, 75,
or 100 swipes. You must use up one entire tier before purchasing another tier. Commuter Plan
tiers can be purchased using debit, credit card or classified staff payroll deduction online or in
our Campus Dining Main Office in The Lodge Dining Center #101.

Bear Bucks are accepted at any of our Campus Dining locations and can be purchased online
at Dining Bear Bucks any time or in our Campus Dining Main
Office in The Lodge Dining Center #101.