IT Central Support & Services

Blackberry Enterprise Server Support

What is a BlackBerry?

A BlackBerry device is a hand-held personal digital assistant that functions as a cellular phone, wireless e-mail client and web browser. University employees who own, or are interested in owning, a BlackBerry device have the option of entering into a campus agreement with the Information Technology Office (ITO) that provides additional device functionality. Enterprise Server Support through ITO allows the device to synchronize with Microsoft Outlook data on the mso.umt.edu e-mail exchange server.

The Service Plan with Enterprise Server Support provides a continuous dynamic link to personal Outlook data on the mso.umt.edu Exchange server (local e-mail, contacts (personal and global), and calendaring systems) and includes the following additional features:

• Set-up and maintenance by ITO of BlackBerry Enterprise Server account.
• E-mail support includes attachments with images and MS Office documents.
• Continuous dynamic link to personal Outlook data on the mso.umt.edu Exchange server functions even with the user's desktop computer is turned off.

The basic plan assumes an agreement between the user and a wireless carrier. The Service Plan with Enterprise Server Support adds the extra services through an additional agreement between the user and IT. IT operates a local server linked to local e-mail, calendaring, and Web services. Interaction with the user's desktop computer is minimal.

Costs and Device Acquisition

Note: These prices are subject to change without notice. Please verify with vendor for current pricing. At the present time, we have agreements with two carriers who are working within the state contract process.

Requirements

The purchase cost of an individual device and service plan:

Verizon Wireless		Alltel
For University-billed lines Matt Foler Matt.Fowler@VerizonWireless.com Phone: (800) 942-2060 (option #2, and then #2 again) Cell Phone: (406) 544-1000	For University employee- and student-billed lines: Christy Schilke Christy.schilke@verizonwireless.com Verizon Store in the UC: (406) 327-0240	Kati Patterson Kati.patterson@alltel.com Phone: (406) 240-3911
These are the most popular and most supported device models.

UM Information Technology Blackberry Service Support Plan:

There is no charge for University-related business devices. We do not support personal devices.

• Server Set-up and Support (Monthly cost) = $17 per month.
• Client Access License (CAL) = At this time there is no charge for a UM-business related CAL.
• Macintosh users can synchronize their BlackBerry Wireless Handheld with Entourage, address book, iCal, Now Contact, Now Up-To-Date and Stickies. You will have to purchase a copy of Pocket Mac for BlackBerry desktop software. For more information, please see PocketMac for BlackBerry or call 1-866-POCK-MAC. We do not sell PocketMac software.

Setting up an Enterprise Server Account at UM

To add Enterprise Server Support, you have to request a BlackBerry Enterprise Server Account.

1. Complete the Blackberry Server Account form.
2. You will receive an e-mail from UMTBlackBerry@mso.umt.edu. The e-mail contains a copy of your completed form for you to review.
3. If satisfied you are satisfied with the e-mail containing your completed Blackberry Server Account form, return it to the Blackberry support group (UMTBlackBerry@mso.umt.edu).
4. Please follow the instructions in the e-mail from UMTBlackBerry@mso.umt.edu. (This will verify your request and authorize PTS to charge your designated account for the Client Access License and one year of server support.)
5. Contact IT Central, 243-4357, to arrange an appointment for server activation. One of the Blackberry Support Team members will schedule a meeting with you in your office to complete activation. Your computer may need to be restarted during the installation process. Please be prepared to shut down all applications during this meeting. This meeting will require approximately 30-60 minutes.